Frequently Asked Questions

Product info
Pin Grades: What does ‘Standard, B or C Grade’ mean?
What's the difference between soft and hard enamel pins?
What about preorders?
Sold out item and restocks
Can I get a refund on my order?
The wrong item has been shipped to me, can I get it exchanged?
Shipping info
Do you ship your products worldwide?
I want my product(s) to be shipped with tracking
How long is it going to take for my package to arrive?
Can I combine two orders?
What kind of packaging do you use?
Preorder info
What is a "preorder"?
How long will it take for my preorder product(s) to get to me?
I bought a preorder product but don't want it anymore.
About Group Orders (GOs)
What about Group Orders (GOs)?
How can I contact you?
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