Frequently Asked Questions

Each one of my pins are graded from "Standard" to "C".

• Standard Grade Pins are the best of the batch! Doesn't mean they are 100% perfect though, they might have minor flaws (ie. small scratchs, little specks of dust, little dents, slightly underfilled enamel, slightly wobbly pin).
• C Grade Pins will show slightly more visible flaws such as bad plating, more visible scratches or dents, air bubbles, enamel going over the plating, etc. Still totally wearable!
• B-grade is in-between!! :) (I usually only use the "Standard" and "C-grade" notations though, but can occasionally use the B-grade notation )

Please keep in mind that pins are hand made and then graded one by one by myself and I am doing my best to make it as fair as possible!
(Pins with very visible defects and flaws are *not* sold in my shop, or only sold during special sales at a discounted price)

Please read the preorder FAQs below to get more info about how preorders work.

Note that if you purchase one (or more) in stock pin with one (or more) preorder pin within the same order, you'll have to wait for the preorder pins to be produced before I can send all your items to you.

Preorders are non-refundable.

ENG: You can choose this option at checkout for an additionnal fee (around 5-6 euros, depends on the weight of your package. Same fee for all countries in the world).

FR: L'option d'envoi en paquet recommandé (avec signature) est disponible en caisse.

If you don't choose the tracking addon and your order gets lost, I won't be sending a new package to you! A replacement in case of lost order will be sent if and only if you chose the tracking addon and the tracking number indicates that the package has never been delivered. In any other conditions, I cannot send a replacement. If the tracking indicates that the package has been delivered, there's unfortunately nothing I can do and you'll need to contact your local post office. Thanks a lot for your understanding :)

Be aware that the tracking number might not work anymore once the package leaves my country. It depends on where you live. Non-exhaustive list of where the tracking number will work: USA, Australia, EU countries, Canada... Please email me if you have any doubts :)

I ship my products to every country in the world!

Domestic shipping fee (France) (pas de suivi !): from €3.50

International shipping fee (no tracking!): from €4.20

Shipping fee will increase a bit with the weight of your package. Free tracked shipping on all orders > 150 euros!

I am shipping my products from France using the national mail service (La Poste). It would usually take 3-4 weeks to get to you, but it may take longer sometimes.

If you bought at least one preorder item, your order will take several months to get to you.

If a product is available for preorder, it means it is not in production yet and it won't be shipped to you right after you buy it.

You'll have to wait a little bit.

Please note that preorders are non-refundable.

Short answer: about 3 months, maybe a little bit less, maybe more depending on the design.

Please note that I'll always do my best to work along with my manufacturers and make the process as smooth as possible. However, most of my products (enamel pins, acrylic products, jewelry) are made by my trusted manufacturers in China at the moment. Even though I've been working with them for years, delays can happen sometimes, for reasons that are out of my control. Thanks a lot for your understanding 🙏

If you want some details, the process is the following:

• First step: preorder time!
• Second step: I'll send the products into production. Production can take several weeks to several months.
• Third step: Once production is finished, I need to grade every item and prepare all of the packages and gifts for you.
• Fourth step: I send out your products as soon as I am done grading them and getting your package ready!

So overall the process can take from several weeks up to a few months, it depends. Again, although my manufacturers and I try our best, their might be some delays that are out of my control.

Please note that if not enough people preorder a product, I won't be able to put it into production and I'll refund you. It's the only scenario where I'll offer a refund for a preorder product!

Unfortunately I don't do refund upon customers request.

But don't worry, even if it takes time you'll get your products OR you'll get a refund as soon as possible if I am unable to put it into production. ☺

If you have any questions about your order or you made a mistake in your address/want to change it: petitpuffinstudio@gmail.com (I'll be able to update your address only if you package hasn't been shipped out yet)

Or you can use the 'Contact' form.