As of July 1st 2021, UK customers are legally required to pay VAT and customs fees incurred at your country's customs offices. This applies to all packages, no matter the value.
Petit Puffin Studio will NOT be collecting or remitting VAT. Please be aware that it's very likely that VAT and customs fees will be charged to you when your package reaches the customs in order to claim your package. You may experience package delays (additional 2 weeks or more) and additional processing fees.
Petit Puffin Studio will fill the customs declaration properly and accordingly to the total amount of the client's order. Petit Puffin Studio is not responsible for the VAT/customs fees you may have to pay to get your package, or for any other customs/processing fees that may incur based on your country's laws.
In case I receive a returned package from customs:
a) I can resend your package after you pay for shipping again.
b) I can refund your order, minus original shipping cost and a 15% restocking fee.