Refund policy

Modify or cancel an order

  • Once the client has checked out, an order is non-modifiable apart from your address if your package is not yet in the packaging process. Please, for any address modification, contact Petit Puffin Studio through this email address: thepreciouspuffin@gmail.com
  • Cancellation of an order is possible for 14 days after the client has placed their order, if and only if the package hasn't been shipped out yet. Once the package has been shipped out, cancelling an order isn't possible anymore.
  • If the client cancels their order within the conditions stated above, the client will receive a refund of 85% of the total amount of their order, excluding shipping fee. The 15% restocking fee covers for the taxes Petit Puffin Studio pays on their order (French laws & regulation).
  • Petit Puffin Studio reserves the right to cancel an order.

Returns and Refunds

  • The client have 7 days after reception of the products to ask for a refund. The refund can happen only if the client is asking through this email address: thepreciouspuffin@gmail.com and if the client agreed to send the products back to Petit Puffin Studio (Shipping fees at the client expense).
  • After receiving the products back in perfect condition, Petit Puffin Studio has 30 days to refund the client. The client will receive a refund of 85% of the total amount of their order, excluding shipping fee. The 15% restocking fee covers for the taxes Petit Puffin Studio pays on their order (French laws & regulation).

Please note that cancelling an order, returning products and wanting a refund for random reasons (ie. shipping took too long so the client doesn't want the products anymore, the client doesn't like the band that inspired the products anymore, etc.) will get the client blocked from Petit Puffin Studio's online shop and social media. Please understand that Petit Puffin Studio is not a big corporation, all refunds are hurtful to my business and fixing these kinds of problems with the client is time consuming for me as the sole proprietor of my business.